Maciek Pliszka – NapoleonCat https://napoleoncat.com One social media tool to manage it all Thu, 28 Jul 2022 10:29:52 +0000 en hourly 1 https://wordpress.org/?v=6.0.1 How Is Social Media Automation Affecting Social Customer Service? https://napoleoncat.com/blog/how-is-automation-affecting-our-social-media-experience/ Mon, 08 Mar 2021 13:32:00 +0000 https://napoleoncat.com/?p=9620 The future of customer service? It’s already here. Whether we like it or not, our world is becoming more and more automated. State-of-the-art robots are assembling car parts, self-checkouts are replacing grocery store cashiers and chatbots are delivering the bulk of online customer service. There’s no escaping it, so why not focus on using it well? With the rapid growth of automation...

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]]> Customer Service Response Time on Social Media https://napoleoncat.com/blog/social-customer-service-response-time-on-social-media/ Thu, 04 Apr 2019 10:41:00 +0000 https://napoleoncat.com/?p=9977 When dealing with customer service, the first thing that pops into our minds is either support by email or phone. However, thanks to the Internet and social media, customer service has allowed for a new form of support. But with great technology come greater expectations. Here’s a little article dedicated to helping you understand the new wave of how customer service is being handled in social...

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